shipping & returns
All orders are shipped from Amsterdam, The Netherlands. With our standard shipping we use Post NL as shipping partner and the final delivery will be made by your local postal service.
We dispatch all orders within 2-3 business days.
– Europe: 2-6 business days
– Rest of the world: 5-12 business days.
If you are not home upon delivery
If you have selected standard shipping and if you are not home upon delivery, your package will instead be delivered to a post office near you, so that you can collect it at a later time. Your local postal service will advice you about this.
Deliveries outside the European Union
Please be advised that local taxes and import duties may apply and is not included in the shipping costs.
We unfortunately can't accept returns made-to-order your specific requirements, unless faulty. We hope you understand.
We do our best to ship your order in a safe and secure way, but if your order for any reason or in anyway arrive damaged, please let us know straight away so we can help you solve the problem.
Important! Please make sure to take photos of both the package and the damaged product and send it together with other relevant information about the claim to firstname.lastname@example.org.
Remember to also state you order number in the e-mail.