shipping & returns
All orders are shipped from Amsterdam, The Netherlands. With our standard shipping we use Post NL as shipping partner and the final delivery will be made by your local postal service.
We dispatch all orders within 1-2 business days.
– Europe: 2-6 business days
– Rest of the world: 5-12 business days.
If you are not home upon delivery
If you have selected standard shipping and if you are not home upon delivery, your package will instead be delivered to a post office near you, so that you can collect it at a later time. Your local postal service will advice you about this.
Deliveries outside the European Union
Please be advised that local taxes and import duties may apply and is not included in the shipping costs.
RETURNS & EXCHANGES
We offer a 14 days refund upon receipt of the package, if you change your mind. The items must be returned in original condition and in the original, undamaged packing or similar protective tube/box. We reserve the right to refuse any returns, that do not fulfill these criteria. Please note that you are responsible for the shipping back to us.
Important! Returns and exchanges happens at your own risk and own expense (shipping costs is to be paid by you). If any items arrives back to us damaged we are only able to offer a 50% refund.
Please contact us at firstname.lastname@example.org before returning any items and remember to state your order number and relevant contact information in the e-mail.
We do our best to ship your order in a safe and secure way, but if your order for any reason or in anyway arrive damaged, please let us know straight away so we can help you solve the problem.
Important! Please make sure to take photos of both the package and the damaged product and send it together with other relevant information about the claim to email@example.com.
Remember to also state you order number in the e-mail.